Top 10 issues identified in claims (M)

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Presenter: Christie Boucher

For osteopaths to manage their risks and therefore reduce the likelihood of poor outcomes and complaints, they need first to understand what their risks are. 

Based on many years of osteopathic claims data collected by Guild Insurance, this webinar will give osteopaths an understanding of 10 common reasons why they may 'get into trouble'. It will help osteopaths understand what can go wrong, why patients may complain and, most importantly, what can be done to reduce the likelihood of these events occurring. 

Learning objectives:

  • Be aware of the common complaints faced by osteopaths
  • Understand what can lead to claims occurring
  • Understand risk management strategies to be used to reduce the likelihood of complaints

About Christie:

Christie has almost 20 years’ experience as an educator, having started her career as a secondary school health and physical education teacher. For more than ten years, Christie’s career has been focused on developing risk management education resources and programs for various professionals.  Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

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