Clinical records, informed consent and complaints (M)

Purchase Now: Member price FREE I Non-Member price $38

Presenter: Christie Boucher

All osteopaths would understand that maintaining clinical records and obtaining informed consent are processes which they must adhere to.  Yet, Guild Insurance’s claims management experience continues to show that many osteopaths don’t undertake these processes to the level which is required.  What’s often not understood, is how poor record-keeping and informed consent can contribute to patients complaining, and create challenges defending these complaints, creating unnecessarily stressful situations for an osteopath.  Too often osteopaths don’t realise their processes are below standard until a complaint is made against them.  This session will help participants proactively assess their processes before a complaint is received.

About Christie:

Christie Boucher has over 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher.  For about 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals.  Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Osteopathy Australia Partners

We work with these complementary key organisations as an essential part
of providing high quality healthcare for Australians.

GuildSuper
Guild Insurance
BioCeuticals
HICAPS
TAC VIC
Brooks Shoes
QLD Worksafe
Australian Osteopathic Accreditation Council
Australasian College of Sport & Exercise Physicians
Victoria University
Medicare
Associations Forum
Insurance Commission of WA
RMIT University
OIA
Health Workforce Australia
Cliniko
ESSA
AHPA
Pain Australia
Sleepmaker
Arthritis Australia
Better Pain Management
SCU
VIVOBAREFOOT
London College of Animal Osteopathy
OPC Health
National Rural Health Alliance
OBA
Worksafe ACT
DVA
MAIB
AHPRA
Member Advantage
TAS Workcover
Kymdan
MAC SA
Workcover WA
FlexEze
VIC Worksafe
Wentworth Advantage
SA Worksafe
MAIC QLD
NSW Workcover
NSW SIRA
NT Worksafe
Serenity HLP by Regal sleep