Clinical records, informed consent and complaints (M)
Purchase Now: Member price FREE I Non-Member price $38
Presenter: Christie Boucher
All osteopaths would understand that maintaining clinical records and obtaining informed consent are processes which they must adhere to. Yet, Guild Insurance’s claims management experience continues to show that many osteopaths don’t undertake these processes to the level which is required. What’s often not understood, is how poor record-keeping and informed consent can contribute to patients complaining, and create challenges defending these complaints, creating unnecessarily stressful situations for an osteopath. Too often osteopaths don’t realise their processes are below standard until a complaint is made against them. This session will help participants proactively assess their processes before a complaint is received.
Christie Boucher has over 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher. For about 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.