Clinical records, informed consent and complaints (M)

Purchase Now: Member price FREE I Non-Member price $38

Presenter: Christie Boucher

All osteopaths would understand that maintaining clinical records and obtaining informed consent are processes which they must adhere to.  Yet, Guild Insurance’s claims management experience continues to show that many osteopaths don’t undertake these processes to the level which is required.  What’s often not understood, is how poor record-keeping and informed consent can contribute to patients complaining, and create challenges defending these complaints, creating unnecessarily stressful situations for an osteopath.  Too often osteopaths don’t realise their processes are below standard until a complaint is made against them.  This session will help participants proactively assess their processes before a complaint is received.

About Christie:

Christie Boucher has over 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher.  For about 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals.  Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Osteopathy Australia Partners

We work with these complementary key organisations as an essential part
of providing high quality healthcare for Australians.

GuildSuper
BioCeuticals
Guild Insurance
Better Pain Management
HICAPS
National Rural Health Alliance
Australasian College of Sport & Exercise Physicians
RMIT University
Australian Osteopathic Accreditation Council
Serenity HLP by Regal sleep
SCU
DVA
Brooks Shoes
Worksafe ACT
MAC SA
EMS
VIC Worksafe
OBA
Cliniko
Pain Australia
TAC VIC
Sleepmaker
Associations Forum
SA Worksafe
NT Worksafe
OIA
AHPA
Kymdan
Insurance Commission of WA
Health Workforce Australia
MAIB
Arthritis Australia
Wentworth Advantage
London College of Animal Osteopathy
TAS Workcover
Member Advantage
MAIC QLD
Victoria University
Medicare
OPC Health
NSW Workcover
FlexEze
AHPRA
NSW SIRA
QLD Worksafe
VIVOBAREFOOT
ESSA
Workcover WA