How your behaviour can land you in hot water (M)

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Presenter: Christie Boucher

It would be easy for osteopaths to think that the key reason patients complain is due to poor clinical outcomes. However Guild Insurance has seen a concerning and increasing trend where complaints are being lodged about the professional conduct and behaviour of the osteopath. In some of these cases, there’s been no adverse clinical outcome, yet the osteopath’s actions have still been investigated and reprimanded. This session will inform osteopaths of the sorts of behaviours which lead to complaints and what can be done differently to avoid these.

About Christie:

Christie Boucher has almost 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher. For over 10 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Osteopathy Australia Partners

We work with these complementary key organisations as an essential part
of providing high quality healthcare for Australians.

BioCeuticals
GuildSuper
Guild Insurance
Medicare
MAIB
Victoria University
Member Advantage
National Rural Health Alliance
TAS Workcover
Sleepmaker
Workcover WA
Cliniko
Associations Forum
Serenity HLP by Regal sleep
SA Worksafe
NSW Workcover
ESSA
Australasian College of Sport & Exercise Physicians
NT Worksafe
Brooks Shoes
London College of Animal Osteopathy
Australian Osteopathic Accreditation Council
SCU
EMS
OPC Health
AHPA
Pain Australia
QLD Worksafe
Insurance Commission of WA
VIVOBAREFOOT
OBA
Wentworth Advantage
Better Pain Management
HICAPS
Worksafe ACT
RMIT University
NSW SIRA
Arthritis Australia
VIC Worksafe
AHPRA
MAC SA
FlexEze
TAC VIC
MAIC QLD
DVA
OIA
Health Workforce Australia
Kymdan