How your behaviour can land you in hot water (M)

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Presenter: Christie Boucher

It would be easy for osteopaths to think that the key reason patients complain is due to poor clinical outcomes. However Guild Insurance has seen a concerning and increasing trend where complaints are being lodged about the professional conduct and behaviour of the osteopath. In some of these cases, there’s been no adverse clinical outcome, yet the osteopath’s actions have still been investigated and reprimanded. This session will inform osteopaths of the sorts of behaviours which lead to complaints and what can be done differently to avoid these.

About Christie:

Christie Boucher has almost 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher. For over 10 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Osteopathy Australia Partners

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of providing high quality healthcare for Australians.

BioCeuticals
Guild Insurance
GuildSuper
ESSA
Better Pain Management
RMIT University
AHPRA
MAIC QLD
Brooks Shoes
OBA
Health Workforce Australia
Wentworth Advantage
HICAPS
Insurance Commission of WA
Associations Forum
Worksafe ACT
SA Worksafe
NSW Workcover
SCU
Serenity HLP by Regal sleep
OPC Health
FlexEze
NT Worksafe
AHPA
Medicare
TAS Workcover
Victoria University
OIA
TAC VIC
Pain Australia
Sleepmaker
DVA
National Rural Health Alliance
Kymdan
Australian Osteopathic Accreditation Council
Cliniko
Australasian College of Sport & Exercise Physicians
Arthritis Australia
London College of Animal Osteopathy
Workcover WA
MAIB
VIVOBAREFOOT
VIC Worksafe
Member Advantage
QLD Worksafe
NSW SIRA
MAC SA