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Effective communication

MANDATORY. This elearning module is designed to elevate your communication skills in both personal and professional settings. Whether you're navigating diverse workplaces, managing challenging conversations, or simply aiming to connect more authentically, this course will equip you with the tools and insights to communicate with confidence and clarity.
On completion of this elearning module, you will:
 
1. Identify and develop your personal communication style
 
2. Understand the role of culture, stereotypes and bias in communication
 
3. Break down barriers to effectively communicate 
 
4. Use trusted techniques to deal with difficult situations
 
5. Recognise different types of difficult behaviour and the emotional driver behind them.
 
Disclaimer:  Content correct at the time of publication.
When
27/10/2025 - 27/10/2026