On completion of this elearning module, you will:

 

1. Identify and develop your personal communication style

 

2. Understand the role of culture, stereotypes and bias in communication

 

3. Break down barriers to effectively communicate 

 

4. Use trusted techniques to deal with difficult situations

 

5. Recognise different types of difficult behaviour and the emotional driver behind them.

 

Disclaimer:  Content correct at the time of publication.