Communication - it's so important but also risky

Presenter: Christie Boucher

All health professionals would understand that communication is an important tool during consultations.  However, have you thought about the fact that patients can and do complain about communication, even when there’s been no poor clinical outcome?  There are two key areas of communication – professional, clinical communication as well as friendly, social communication.  And sadly, both have the potential to land you in hot water with your patients and your regulator.  This session will use the many years of Guild Insurance claims to explore where osteopaths go wrong with their communication and how it can be improved.

About Christie:

Christie Boucher has over 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher.  For about 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals.  Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Disclaimer: Content correct at the time of publication.