Complaints

Webinar on a standardised system for keeping osteopathic case records.

Webinar helping osteopaths to proactively assess their processes before a complaint is received.

This webinar will use the many years of Guild Insurance claims to explore where osteopaths go wrong with their communication and how it can be improved.

Webinar on behaviours that can lead to patient complaints in osteopathic practice and what you can do to comply with regulations.

eLearning module for osteopaths explaining the reason for informed content and how to undertake the process appropriately.

Read our submission to Ahpra in consultation on the non-surgical cosmetic guidelines for practitioners who perform and advertise in this space.

eLearning module for osteopaths explaining the relationship between communication and patient complaints and how to undertake appropriate and professional communication.

Webinar for osteopaths to provide an understanding of the 10 common reasons for complaints. It will help osteopaths understand what can go wrong, why patients may complain and, most importantly, what can be done to reduce the likelihood of these events occurring.

This module has been created using the experience of Guild Insurance, managing and analysing osteopathy claims for many years with a focus on the relationship between communication and patient complaints